Under the Chief Minister Punjab vision “all patients should be treated equally and in respectful manner” Queue Management System (QMS) is to install at THQ Hospital, Ahmad Pur East. On daily basis over 2000 patients visit hospital which is incomparable in Punjab with any Tehsil Head Quarter Hospital. Serving 2000 patients at over 60 service points in one day is a herculean task and in order to manage special patient flow has been designed.
Patient Flow
Patients arrive and are given Qmatic tickets for registration. Patients are placed in 5 different categories and they are called to the registration counters accordingly.
Patient Registration
To manage such number at registration Eleven (11) counters are established where Eleven (11) Female Patient Registration Associates (PRAs) are registering patients basic information digitally.
Vital Counters
Vital Area consisting Twelve (12) counters is established in OPD Hall where Twelve (11) qualified Charge Nurses are taking patient vitals, maintaining patient history and assigning them filter and consultant clinics.
Clinics Queue
Display counter and LCDs are installed in main OPD Hall as well as outside doctors room where queue numbers are displayed.